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We are dedicated to providing a stress-free experience for our patients. To that end, we have compiled this FAQ page so you can get the answer to any questions you might have about our services quickly and easily. Of course, if your questions are not answered here, don't hesitate to contact us. We would be more than happy to assist you with any queries or concerns you might have.

Thank you for considering us for your needs.


Are you accepting new patients?

We are committed to providing exceptional care and support for anyone who needs it and are pleased to say that we are accepting new patients! If you or a loved one is looking for mental health services, please reach out to us today. For more information on how we can be of help to you, please click this link or contact us at (407) 638-8903 or email us at with any questions you may have. Our dedicated team looks forward to working with you and helping provide a safe and supportive environment for your journey towards improved well-being.


What Insurances do you accept?

We are dedicated to making sure you have access to the best possible health care. We also understand that having insurance coverage is a crucial part of managing your well-being. That's why we are continually working on expanding our insurance provider network. Currently we are in-network with Aetna, Cigna, Optum, United Healthcare, Allied, Oscar, Oxford Health Plans, and Meritain Health. This list is provided here for informational purposes only, we recommend contacting your insurance company directly to confirm your coverage status. We are planning on being credentialed with more carriers soon, so that even more members can be served - it's all part of our commitment to providing the highest quality care possible.


What if I don’t have insurance or if I’m out of network?

At our clinic, we are committed to providing quality care with the best possible outcome - no matter your financial situation. We accept both self-pay and private-pay at a rate of $175 for follow-up appointments and $350 for new intake appointments. For those seeking reimbursement from their insurer, our staff is more than happy to provide you with an itemized bill (aka superbill) for your records. We understand that accessing healthcare services can be costly, and our team wants to help a make the process easier - both financially and emotionally.


What types of payment do you accept?

We understand that many of our clients have different ways of managing their finances and we want to make it as simple as possible. For your convenience, we offer payment methods such as cash, money order, check or credit cards including Visa, Mastercard, Discover and American Express. To avoid any missed payment issues or unexpected service interruption in the future, please note that payment must be made right away during the time of service. We appreciate your understanding and look forward to continuing to serve you with excellence.


What is the cancelation policy?

Solrei Behavioral Health staff realize that plans can change, however due to limited availability, cancellations less than 24 hours prior to the appointment will unfortunately be subjected to a cancellation-fee which varies based on the type of service. We appreciate your understanding and want to ensure that we are able to provide all clients with an appointment time slot when they require it. Thank you for helping to ensure no one is prevented from accessing our services in a timely manner.


What can I expect at my first session?

Taking care of our mental health is just as important as taking care of our physical health and during our first session together we will take the time to discuss your individual needs and any concerns you have regarding your mental health. We will also be happy to answer any questions you have about the care plan process. Depending on the complexity of what needs to be discussed, the session may last up to an hour. After evaluating your individual situation we will create a care plan and, if it's deemed necessary, we can help by providing a prescription that fits your specific needs in order to improve your mental wellbeing.


How long until I see results?

Everyone responds differently to treatment, but it isn't uncommon for our patients to start feeling better right after the first session. Simply beginning treatment can be a great source of relief. Results with medications are more unpredictable and can vary according to individual body chemistry and metabolism. Regardless, we will be here providing support every step of the journey, until you're feeling better again.


What should I bring to my first appointment?

At Solrei Behavioral Health, we prioritize your comfort and convenience above all else. To ensure that your visit is conducted with ease, please provide a valid ID card, as well as any relevant insurance cards you may have. If you're attending a telehealth appointment, kindly join the session 5 minutes ahead of time - we'll connect to you as soon as possible! On the other hand, for an office visit, please arrive 15 minutes prior to the scheduled time so that same-day paperwork can be processed without delay. Our team looks forward to providing you first-rate care!


Who do I contact in an emergency?

At Solrei Behavioral Health we strive to be reliable and return phone calls and check messages as promptly as possible. However, due to the unpredictable nature of the medical field we may not always be available. In case you find yourself in a true emergency, please remember that help is only a phone call away. Call 911 or your nearest emergency room, or contact the crisis line by calling 211 if you need assistance. Our hearts go out to anyone who finds themselves in this difficult position and we encourage everyone to have these important resources at the ready should they ever require them.

Schedule Your Free Initial Consultation

*This a non-treatment consultation. You can discuss your needs with a provider to help determine if we are the right fit for each other.

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“Not until we are lost do we begin to understand ourselves.”
-  Henry David Thoreau
If you are having thoughts of suicide, please call 988 to reach the Suicide & Crisis Lifeline. For emergencies, call 911, or go to your nearest emergency room.
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